It was the morning of Thursday, March 12, 2020 when I realized my life was about to be upended. Even though that was less than two weeks ago, I can’t remember what evidence made me grasp that my plans for the next month were all for naught. I just remember suddenly knowing that Covid-19 was a real and present threat. Time to adjust.
I was at my daughter’s Wisconsin apartment at the time. My husband and I had planned to stay another week, watching our granddaughter’s gymnastics practice, visiting the gym ourselves, maybe spending Sunday afternoon at the indoor pool at the Y. Then we would drive back home to Vermont, briefly, before going south. In late March, I was scheduled lead a Unitarian Universalist service in Massachusetts, followed by visits with family in Pennsylvania, and friends in North and South Carolina, with another guest sermon scheduled for the first Sunday in April in Beaufort, SC. Then … aaaahhhh … time for Bob and me to relax for a week in Folly Beach, South Carolina. I planned to do art, read, walk the beach and just generally chill. I expected red wine and fish tacos would be involved. I had been looking forward to this trip for several months, imagining sunsets from the screened porch and a lot of quality time on the rooftop deck. But that Thursday morning, I knew we had to head home immediately, and stay home. There would be no leisurely drive south.
The realization left me feeling shaky and weepy. Okay, so I had to cancel my trip. Big deal. It wasn’t the fact of canceling — it was the reality behind it that threw me for a loop. I knew we were all in for a collective frightening ride, that the rug had just been pulled out from all of us, with no clear idea of how bad things might get nor how long this crisis might last. Those are still giant unknowns.
One thing was clear: I had to contact the rental agency to get cancel the reservation and get
our money back. I had only just paid the balance due on Monday the 9th, a mere three days before. I did not have great faith in the rental agency, a national company that had just bought out the company from whom I had originally rented the South Carolina beach house. Two years ago, this same company had bought the Florida rental agency I had used for years — and then immediately jacked up all the rates. I didn’t appreciate that I was stuck with them again. But surely, in this time of crisis, even this company with its late-stage capitalism policies, would refund our payment?
Well, no, no they would not (at least not yet — I’m not through with that battle). I tried several times to make my case to the harried young-sounding woman on the phone, while she quoted back to me the agency line: no trip insurance, no refund — though they would issue me a credit to stay with them at some future time. Agitated to begin with, I felt myself ramping up until, happily — truly, happily — compassion kicked in. I suddenly heard the distress in her voice, which allowed me to step out of my own unhappiness, and be there for her.
I stopped arguing. I said something like, “I imagine you’re having a lot of difficult conversations today.” She paused, and said, “Normally, I am talking with people who are very excited about going on vacation. Now, call after call is filled with big emotions.” This poor woman! Obviously, she wasn’t responsible for the company’s policy but nonetheless had to maintain her poise with one upset caller after another. Not only that, the company is based in the Pacific Northwest, an early hotbed of Covid-19 in the United States. I’m sure she had her own “big emotions.” We talked a bit longer, she promised to do her best for me, and I wished her well.
When I got off the phone, I almost didn’t care about the refund. It’s a chunk of money, and I still want it back — but my primary emotion was compassion for the unknown woman on the other end of call. Compassion is always a valuable commodity in our frail human lives. During the time of Covid-19, I’m sure it will be way more valuable and necessary. Fortunately, the supply is limitless.
And, compassion makes us happy. As the Dalai Lama said, “If you want others to be happy, practice compassion. If you want to be happy, practice compassion.” That, perhaps, is the number one guideline for happiness in this moment.
BTW, she called me back, twice. Both times it was late in the day on Sunday the 15th. We were driving back to Vermont (my husband was behind the wheel). The first time, she told me that she was sorry, that the manager wouldn’t budge: no refund. I was grateful for her efforts. The second time, she told me that she had tried one other avenue, but still no success. By then, she sounded so tired. When I asked if she ever got any time off, she told me that she was about to go home and rest “for a few hours.” Yikes. Honestly, at that point, I cared a lot more about her well-being than my refund. I wished her well.
And I still hold her in my heart. I want her to be happy, I want me to be happy, I want you to be happy. May it be so.
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